Frequently Asked Questions

Orders & Shipping

When will I receive my order?

Here's some important information regarding shipping:

• We strive to get most orders shipped within 1 business day.

• However, bulk batting is an exception to this rule. It is shipped directly to customers from the manufacturer. As soon as I receive the approximate ship date from the manufacturer, I will send you an email. You will receive another email once the tracking number is available.

• We use either USPS or UPS, depending on which one is cheaper. If you only provide a PO box address, the order will be shipped via USPS. Regardless of the shipping method, all orders are sent with a tracking number.

Do you offer international shipping?

Currently, we only offer domestic shipping within the United States, including Alaska and Hawaii.

Do you offer bulk order discounts?

Yes! Discounts are available for whole bolt orders or case orders. Please contact me and we can chat about what you're looking for and what discounts are available!

My order did not arrive - now what?

If your order did not arrive, please contact me and I will work with you to reship another product if available.

I want to return my order.

Most of our products are eligible for a full credit refund within 30 days of purchase, provided they are unopened and in like-new condition. Please note that the cost of shipping will be deducted from your refund.

The buyer is responsible for covering the cost of return shipping. All returned items must include a copy of the receipt, your email address, shipping address, and phone number.

Please note that some items are not eligible for return, including yardage cuts of fabric less than 1 yard, clearance items, and bulk batting. These items are final sale only.

We hope this clarifies our return policy. If you have any questions or concerns, please feel free to contact us.

Returns can be sent to:

Buffalo Creek Fabrics
Attn: Debbie Heldt
23498 445th Ave
Arlington, MN 55307

My order is damaged.

Please contact me within 7 days of receiving your damaged order. I will work with you to correct it as soon as possible!

Longarm quilting

Do you offer mail-in longarm quilting?

To get a quote, please take a moment to fill out the request a quote form. The more information you provide, the more accurate your quote will be. Thank you!

What kind of thread do you use for your longarm quilting?

I use Glide Thread by Fil-Tec. It is a trilobal polyester thread produced from high-tenacity filament yarn.

Do you use hand-guided or computer-guided longarm quilting?

I utilize computer guidance when I longarm quilt. It creates amazing uniformity and accuracy!

What designs do you have for longarm quilts?

There are thousands of designs to choose from! If you already have a design in mind, I can work with that. Otherwise, once you fill out this form and provide me with an idea of what you're looking for, I can send you several design options to choose from.

Can you quilt the main part of the quilt edge-to-edge and do the borders differently?

Yes! I will happily quilt the borders in a border-style design while also quilting the body of the quilt Edge to Edge. If you would like a quote, please fill out this form.

How long will it take to get my quilt back?

Please note that production time starts once we receive your quilt and does not include the time it takes to ship it back to you. The production time can vary due to fluctuations in our workload. Your quote will provide you with the estimated production time for your quilt. We will make every effort to meet the production times listed on your quote. However, if you need your quilt to be produced faster than the estimated time, please contact us directly.

Does the quilt backing need to be larger than the quilt top?

Yes, it is necessary for the quilt backing to be at least 4 inches wider on all 4 sides of the quilt top, but it can be larger.